Customer Service Specialist
Dunapack Packaging is a member of the Austrian Prinzhorn Group and specializes in the production of corrugated packaging, executed at a high quality level using mainly recycled paper.
Exceeding 6000 employees across 12 countries and 24 plants, Dunapack Packaging is the regional market leader in Central and Eastern Europe, meeting customers‘ highest packaging requirements and delivering innovative, competitive and sustainable packaging solutions.
At Dunapack Packaging, we have an agile work culture. We prioritize clear responsibilities and foster collaboration while empowering our future leaders to take on responsibility, drive functional excellence and accelerate our speed to market.
Our agile work culture enables us to move forward by customer centricity, avoiding silo thinking, working in cross-functional teams and expert communities, encouraging empowerment and taking responsibility, endorsing a strong feedback culture, sharing better practices, learning from failure, and striving to become lean in everything we do.
With a modern approach, a long tradition and a clear goal for the future, we are committed to “living circularity” as our purpose and embrace “people”, “performance” and “responsibility” as our main core values.
- Gestioneaza Portofoliul de Clienti Dunapack pentru zona alocata.
- Coordoneaza comenzile de la client cu ajutorul sistemului informatic (CPMS) tinand cont de cerintele clientilor (Introduce comenzile in sistem pentru clientii alocati).
- Se asigura de corectitudinea datelor din Master Data Customer: customer rating, toleranta cantitativa de productie si livrare; modalitate si setari cost transport; pallet accounting; setare organization details (persoana DU; persoana contact); setare procent rebate; setarile fiscale care trebuie sa corespunda cu reglementarile legale. Totodata se adapteaza la toate cerintele companiei si legale din RO, privind setarile acestor parametrii.
- Confirma catre client termenele de fabricatie si de livrare si se asigura de respectarea acestora
- Gestioneaza reclamatiile clientilor si propune solutii
- Ofera solutii de optimizare a preturilor de vanzare si a marjei comerciale
- Emite oferta comerciala catre client si furnizeaza datele necesare intocmirii contractelor cadru de colaborare pentru clientii noi.
- Mentine permanent legatura cu agentii de vanzari, proiectantii si planificarea productiei pentru executarea in bune conditii a comenzilor
- Urmareste stocurile existente si propune solutii de valorificare pentru stocurile cu termen de livrare depasit
- Urmareste organizarea transportului/ incarcarile DAP/EXW si livrarea la client,
- Monitorizeaza stadiul urgentelor clientilor si comunica cu Departamentul Logistica, ca acestea sa se incarce prioritar.
- Face comenzile de cooperare/trading goods/interplant si urmareste stadiul acestora
- Rezolva situatiile financiare ale clientilor alocati: facturi proforme, deblocari, facturi stante si cliesee, urmarire paleti, recuperarea debitelor
Main Responsibilities
Experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 4205
Bolintin-Deal, RO, 87015