Customer Service Specialist (temporary)

Dunapack Packaging is a member of the Austrian Prinzhorn Group and specializes in the production of corrugated packaging, executed at a high quality level using mainly recycled paper. 

Exceeding 6000 employees across 12 countries and 24 plants, Dunapack Packaging is the regional market leader in Central and Eastern Europe, meeting customers‘ highest packaging requirements and delivering innovative, competitive and sustainable packaging solutions. 

At Dunapack Packaging, we have an agile work culture. We prioritize clear responsibilities and foster collaboration while empowering our future leaders to take on responsibility, drive functional excellence and accelerate our speed to market.

Our agile work culture enables us to move forward by customer centricity, avoiding silo thinking, working in cross-functional teams and expert communities, encouraging empowerment and taking responsibility, endorsing a strong feedback culture, sharing better practices, learning from failure, and striving to become lean in everything we do.

With a modern approach, a long tradition and a clear goal for the future, we are committed to “living circularity” as our purpose and embrace “people”, “performance” and “responsibility” as our main core values.

Our next Customer Service team member will support:

       Building customer relations:

• Provide accurate quotations and follow up with clients when necessary;
• Timely attend customer questions, complaints, and concerns  and generate effective solutions;
• Develop and maintain long-term customer relationships;
• Support sales plan by actively approaching the customers on a regular base.

      In-house communication

• Process, monitor, and analyze sales orders;
• Translate customer needs to internal operations and challenge our design team;
• Oversee customer accounts, ensuring collections and adjustments are within contracted levels.

Successful candidates should demonstrate the following:

• Bachelor /Master degree in Economics or related /university students in their last year are also appropriate/;
• Excellent communication abilities to present our products and collect customer requirements;
• Results oriented attitude with ability to work in a fast-paced environment and meet tight deadlines;
• Organizational and analytical skills;
• Daily usage of digital tools;
• Fluent command of Bulgarian and English in writing and speaking;
• Loyal and positive attitude to fit our diverse team.

Advantages:

• Proven experience in B2B relationships will be considered as an advantage

The company offers:

• Positive culture within an international company with leading position in its sector;
• Dynamic and challenging job;
• On-the-job training & continuous learning opportunities;
• Competitive remuneration with performance-based recognition & benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Only short-listed candidates will be contacted.