Group IT Service Lead (m/f/d)

Prinzhorn Holding



Founded in 1853, Prinzhorn Group is still a family owned company with 10,000 employees in 16 countries, and a European market leader in the field of recycling, paper and packaging solutions.
With an annual turnover of 2,3 billion Euro, the Prinzhorn Group ranks third in this market segment in Europe and plans to double its size by 2030.
With a modern approach, a long tradition and a clear goal for the future, Prinzhorn Group stands for sustainability, reliability and passion as main core values. 


In order to strengthen our group service team we are looking for a


Group IT Service Lead (m/f/d)





  • In this role you are responsible for providing synergetic IT services for the whole group. This includes especially the daily operation of applications, support for users, application management and provision of data center services.
  • Manage, support and develop a team of three direct reports (25 FTEs in total IT-Service)
  • Develop the IT Service strategy and roadmap further (service catalogue, standards, SLA, best practices ...)
  • Enhance the customer focus by maintaining core values and principles
  • Improve customer satisfaction and reduce expenses through service process and technology innovation (e.g. ITSM-tool)
  • Proactively serve as a “trusted advisor,” and act as the primary IT point of contact to stakeholders (Divisions, top-management and other internal functions)
  • Define, implement and continuously improve IT-processes such as incident management and service request processes
  • Select, negotiate with external partners for delivering the outsourced IT services
  • Responsible for consolidation and monitoring of yearly IT Service budget
  • Participate in the IT Service resources allocation and align them to the business priorities and needs
  • Serve as last level of escalation within IT Services
  • Provide inspired leadership and develop a high performing managerial team



  • Completed education with IT focus (HTL, FH, Uni)
  • 10 years in an IT Service Management, IT Support or IT Operations position, ideally in an international company with complex application environment
  • 5 years management experience
  • Fluent level of German and/or English language
  • Knowledge of IT Service Management Processes (ITIL)
  • Broad overall IT knowledge
  • Strong customer service, relationship building and problem solving skills
  • Excellent interpersonal, verbal and written communication skills
  • Agile and collaborative mindset and working culture




  • Work as a valuable part of a dynamically, internationally growing corporation within a young team
  • Be part of a family-owned company working in a very stable, healthy business
  • 2 days Home-office per week is part of our regular contracts 
  • Attractive social benefits (staff canteen, employee parking, etc.) & good working atmosphere
  • Modern location with excellent public transport connections (U6)
  • Start: immediately (subject to any notice periods)
  • Salary: Depending on your specific qualification and professional experience, we offer you an annual gross salary starting at € 90.000,-.


If you are interested in bringing your expertise to an attractive international organization, we look forward to your application.


If you want to make a difference, be different. We will.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 2757

Check out more on our website
Date:  28-Jan-2023
Division:  Holding
Company:  Prinzhorn Holding GmbH

Wien, AT, 1230

Job category:  IT
Level of Experience:  Mid-Career
Required travel:  0 - 30%
Employment type:  Full-time